Find answers to common questions about our services, tracking, and delivery processes.
Frequently Asked Questions
Can't find what you're looking for? Feel free to contact our support team.
How do I track my package?
You can track your package by entering your tracking number in the tracking box on our homepage. The tracking number is provided when you send a package. You'll receive real-time updates on your package status.
What are your delivery timeframes?
We offer multiple delivery options: Standard Delivery (3-5 business days), Express Delivery (1-2 business days), and Same Day Delivery (within 24 hours). Delivery times may vary based on the destination province.
Which provinces do you serve?
We currently serve all 34 provinces in Afghanistan. Our extensive network of branches ensures that we can reach even the most remote areas efficiently.
How are delivery prices calculated?
Delivery prices are calculated based on the destination province, package weight, dimensions, and selected delivery speed. You can check specific pricing for each province on our provinces section.
What if my package is damaged or lost?
We take utmost care in handling your packages. However, if your package is damaged or lost, please contact our customer service immediately. We have insurance coverage and will investigate the issue promptly.
How can I contact customer support?
Our customer support is available 24/7. You can reach us through phone, email, or by visiting any of our branch offices. Check our contact section for all the details.
Still Have Questions?
Our dedicated support team is here to help you with any questions or concerns you may have.